Cancellation & Replacement Policy

VYAS CARD LLP

Our Commitment: VYAS CARD LLP believes in helping its customers as much as possible, and therefore has a liberal cancellation policy designed to ensure customer satisfaction.

Policy Overview

Immediate Cancellation

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Product Quality Issues

VYAS CARD LLP does not accept cancellation requests for any items. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report the same to our Customer Service team. This should be reported within 2 days of receipt of the products.

Product Expectations

If you believe that the product received does not match the description on the site or meets your expectations, please notify our customer service within 2 days of receiving the product.

Manufacturer Warranty

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Processing

In case of any Refunds approved by the VYAS CARD LLP, it'll take 9-15 days for the refund to be processed to the end customer.

Exchange Policy

5-Day Exchange Policy

We have a 5-day exchange policy, which means you have 5 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Exchange Process

To initiate an exchange, please contact us at team@vyascard.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Return Requirements

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges and return requests should be properly packaged and include the original tags as received. You'll also need the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, or plants)

Custom products (special orders or personalized items)

Personal care goods (handkerchiefs and beauty products)

Hazardous materials, flammable liquids, or gases

Sale items or gift cards

Please contact us if you have any questions or concerns about your specific item.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 15 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: If more than 15 business days have passed since we've approved your return, please contact us at team@vyascard.com

Need Help?

Have questions about returns, exchanges, or refunds? We're here to help!

team@vyascard.com

Important Timelines

2 Days

Report damaged/defective items

5 Days

Exchange policy window

15 Days

Refund processing time

Last updated: 4 September 2025